The Customers' Choice Distinction Is Selected by End-User Professionals Who Have Experience Purchasing, Implementing and/or Using the Enterprise Solution
IT Service Management (ITSM) Tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services.
"Gartner Peer Insights Customers' Choice is designed to help IT
professionals make better purchase decisions by leveraging the knowledge
and feedback by fellow verified end users," said
The list of companies selected for the 2018 Gartner Peer Insights Customers' Choice for ITSM Tools is included in Table 1. More information on the 2018 Customers' Choice is available at https://www.gartner.com/reviews/customers-choice/itssm-tools.
2018 Gartner Peer Insights Customers' Choice for IT Service Management Tools
Source: Gartner (February 2018)
About Gartner Peer Insights Customers' Choice
Recognition will be given to a maximum of seven vendors in a market according to these criteria:
During the submission period — defined as 12 months prior to the
eligibility cutoff date — a vendor must have:
- 50 or more published reviews
- An average overall rating of 4.200 stars or greater
- In markets where more than seven vendors meet the above criteria, the seven vendors with the highest number of published reviews within the submission period will be recognized.
The vendor must have at least one product designated by
Gartnerresearch analysts as relevant to the market. Vendors with excessive concentrations from a specific geographic region, industry or nonenterprise users are not considered.
Reviews published must first pass Gartner Peer Insights' validation, conflict of interest and moderation process — please see the Peer Insights Review FAQ here.
The recognition of a Gartner Peer Insights Customers' Choice is not an
About Gartner Peer Insights
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To learn more about how we help decision makers fuel the future of business, visit www.gartner.com.
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