Sustainability at Gartner

Who we are

Digital disruption, regulatory change, shifting customer expectations, cybersecurity risks, changing socioeconomic expectations, geopolitical risks, macroeconomic dislocations. It has never been a harder time to be an enterprise function leader, and the rate of change continues to accelerate. For enterprises, it's no longer just about incremental improvements. Their very survival has never been more at risk, and same is true for their leaders. Across every business function, leaders turn to Gartner for the help they need.

We’re trusted as an objective resource and a critical partner by more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size.

We equip leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. We believe our unmatched combination of expert-led, practitioner-sourced, data-driven research steers clients toward the right decisions on the issues that matter most. We employ a diversified business model that utilizes and leverages the breadth and depth of our intellectual capital. The foundation of our business model is our ability to create and distribute our proprietary research content as broadly as possible via published reports, interactive tools, facilitated peer networking, briefings, consulting and advisory services, and our conferences, including the Gartner Symposium/XpoTM series.

Human capital

We are a people-driven business. We achieve our business objectives by attracting, retaining and motivating top talent. Therefore, we strive to offer best-in-class financial and nonfinancial benefits, and to foster a culture of continuous improvement and growth.

Benefits

Financial

  • We have an employee stock purchase plan, which provides for a 5% discount on the purchase of Gartner stock
  • All associates who are not in a commission-based pay plan are eligible for our annual corporate bonus plan

Health and Wellness

We offer highly attractive benefit plans that recognize the diverse needs of our associates. We benchmark our benefits against peers to ensure our offerings remain competitive.

In the U.S., we offer:

  • Comprehensive medical, dental, vision, life and disability insurance for all associates
  • Industry-leading family-friendly benefits such as parental leave, backup child and elder care, Milk Stork, a service for nursing mothers who travel, infertility benefits, domestic partner coverage, bereavement leave and transgender-inclusive coverage
  • Access to leading medical advisors such as Best Doctors
  • A comprehensive Employee Assistance Program (EAP), through which associates who are impacted by unfortunate events may apply for monetary assistance
  • Support for mass transit through WageWorks
  • Annual $250 wellness allowance
  • A robust paid time off policy that provides for up to 7 weeks each year, depending on associate tenure
  • A robust charitable donation matching program, where Gartner offers 100% match, up to $5,000 per year, for all associates worldwide for eligible donations. In the past three years, we have collectively donated more than $9M to charitable organizations around the world

Training

We are dedicated to the continual training and development of our associates to ensure we can develop future managers and leaders from within our organization. As we grow at double-digit rates, we have a strong track record of recognizing and promoting our top performers.

We have both instructor-led (live, in-person) courses and on-demand e-learning courses to help our associates grow in their current roles and prepare for future opportunities. In general, courses fall into these categories: Gartner-specific courses; role-specific courses (managers, sales professionals, etc.); and skill-specific courses (Excel training, time management, etc.)

We regularly conduct live training and leadership development for various levels of leadership (including executives) as well as dedicated programs for new and tenured managers. We also have a robust live training curriculum for our sales associates. In addition, our online GartnerYou learning and development portal enables all associates to access a wide range of mandatory and optional training programs and skill-building sessions.

Ethics and integrity are critical Gartner values and we have extensive training programs supporting these values, including (but not limited to):

  • Code of Conduct — Annual affirmation by all associates
  • Finance ethical principles — Reinforces the ethical elements of the Code of Conduct that are most relevant to finance associates
  • Preventing workplace harassment
  • Data protection training
  • Ethical selling — Ongoing for new hires in Sales; teaches the 3 Gartner ethical principles and includes many Gartner-specific examples to reinforce understanding

Gartner also has a generous tuition reimbursement provision of up to $5,250 per calendar year, available to all employees to help them advance their professional development.

Diversity, inclusion and engagement

At Gartner, we continually renew our commitment to diversity, inclusion and engagement. We do this through recruiting, professional development, networking, education, celebrating heritage and history, creating safe spaces for all associates, and establishing opportunities for community service and outreach.

We are committed to providing equal employment opportunities to all applicants and associates without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status, and affirmatively seek to advance the principles of equal employment opportunity.

This commitment is formalized in our global and U.S. equal employment opportunity policies, and in our Supplier Code of Conduct.

We have an Inclusion & Engagement Executive Council, composed of members of our executive operating committee and other cross-functional leaders, which provides strategic support, advocacy and visibility to our diversity and inclusion efforts.

In August 2018, our CEO, Gene Hall, signed the CEO Action for Diversity & Inclusion, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.

We are specifically targeting diversity in our recruitment efforts through various initiatives, including:

  • A dedicated team working on immersion programs, external partnerships and working with historically black colleges & universities (HBCUs)
  • Training recruiters on unconscious bias and how to embrace diversity in the recruiting process
  • Evaluating our entire recruiting process to ensure we mitigate bias at every step, whether human or technological

We have rolled out training and guidance on unconscious bias and diversity to our senior leaders, including our executive operating committee, and to a number of other senior leaders. We are currently working on developing training for our managers and all associates.

We have a number of voluntary, associate-driven Employee Resource Groups (ERGs) that bring associates together and foster a diverse, inclusive and supportive workplace. We currently have four formal ERGs:

  • Mosaic at Gartner focuses on underrepresented racial, ethnic and multicultural backgrounds
  • Pride at Gartner represents LGBTQ associates and allies
  • Veterans at Gartner is for those who served in the military
  • Women at Gartner focuses on advocating issues that affect women in the workplace

All four groups have several chapters in our global offices and focus on leadership development, host events, influence benefits and help create workplace resources. All ERGs are open to all associates, regardless of ERG name or constituency, and play a key role in driving employee engagement at Gartner. In 2018, more than 4,800 associates were active members of one or more ERG.

We also continue to expand our targeted recruitment of veterans. This talent-rich pool brings leadership skills and an aptitude for teamwork that fit right into our culture. To increase our outreach to the veteran population:

  • We launched a Veterans Immersion Program in 2018, offered across our sales and client services channels. This is a 5-day program that supports transitioning military members and offers visibility into Gartner’s culture, training classes and leadership.
  • We established partnerships with multiple military organizations, including Recruit Military, Student Veterans of America, Hire Purpose, Service Academy Career Conferences, MBA Veterans Network, Microsoft Software Systems Academy, Hiring Our Heroes and Elite Meet. We leverage these partnerships to attract and engage veterans through veteran-specific career fairs, resume databases, job boards and advertisements.

As we strive to embrace diversity and inclusion as an opportunity to get better, stronger, faster, we also collect and analyze relevant data. We measure and track our gender ratios at all levels. To adhere to U.K. regulations, we report on our gender pay gap figures in the U.K.

The growing interest in diversity and inclusion has presented us with an opportunity to address these topics in our research products. Since 2015, we have dedicated research on diversity and inclusion as part of our HR research product offerings. Since 2016, the number of other Gartner research publications that include a diversity and inclusion component has increased by over 700%.

Associate engagement

We periodically engage in pulse surveys to measure associate engagement and assess whether associates feel they have the information, tools and resources to do their jobs effectively.

Our human capital investments and associate management programs have helped us secure third-party recognition, reflecting our strong employee engagement.

Fortune:

  • World’s Most Admired Companies 2016, 2017, 2018, 2019

Forbes:

  • America’s Best Employers 2018
  • Best Management Consulting Firms 2017, 2018
  • America’s Best Midsize Employers 2016, 2017
  • Best Employers for Diversity 2019

LinkedIn:

  • Top 50 Companies for 2017

Glassdoor:

  • Gartner‘s U.K. office has been recognized among Glassdoor’s annual Employee Choice Award winners as one of the Best Places to Work U.K. 2018, 2019

Other:

Environment

As a research and advisory business, we are not a significant consumer of natural resources, we do not create large volumes of emissions or waste, and our physical footprint is small.

However, we strive to minimize our environmental impact wherever possible. We actively manage our energy consumption and waste creation through a number of strategies:

  • We seek to take space in buildings that are designed for energy efficiency with certifications such as LEED, EnergyStar and BREAM (U.K.)
  • Our interior design seeks to reduce energy consumption and provide natural light to our staff through features like light-harvesting lighting, occupancy sensors and zoned HVAC, among others.
  • We also seek to actively manage our energy consumption by managing our facility operations to align with occupancy, weather and other utilization factors.
  • We participate in multichannel recycling in all jurisdictions that support this around the globe.
  • Distributed vs. at-desk waste management improves recycling rates.
  • We actively promote mass transit through programs such as WageWorks in the U.S., as well as Gartner initiated programs in countries such as India, where such programs are not publicly available.
  • We provide shuttle bus service at all of our major campuses to support mass transit use.
  • We employ active water management in our offices through the use of sensor-based, high-efficiency fixtures.

Supply chain

Gartner requires that its suppliers (including their employees, representatives and subcontractors) conduct their business as Gartner strives to conduct its business — in a responsible manner, with integrity and high ethical standards, and in compliance with the law.

The Gartner Supplier Code of Conduct details our expectations with regard to:

  • Fair labor practices
  • The protection of human rights
  • Privacy and data security
  • Anti-bribery and anti-corruption protections
  • Compliance and misconduct reporting

Our procurement team actively seeks to promote minority- and-women-owned business enterprise (MWBE) business vendors whenever feasible.

The growing interest in corporate responsibility and sustainable finance has presented us with an opportunity to address these topics in our research. Since 2016, the number of Gartner research publications that include a corporate responsibility or sustainability component has gone up 168%, and they provide useful guidance to our clients who are dealing these issues. For example, one of our clothing manufacturing clients was able to achieve significant water savings in its manufacturing process with the help of our research and support.

Product innovation

We create the broadest, highest-quality and most relevant research coverage across all major functional roles in the enterprise. Our research analysis generates unbiased insight that we believe is timely, thought-provoking and comprehensive, and that is known for its high quality, independence and objectivity.

Our size and scale enable us to commit vast resources toward broader and deeper analyst coverage, and to deliver insight to our clients based on what they need and where they are located. The ongoing interaction between our research experts and our clients enables us to identify the topics most pertinent to them and develop relevant product enhancements to meet the evolving needs of users of our research.