Biography

Professional Highlights 
Ms. Serra brings extensive operational and management experience, having held senior positions at leading global companies. Before retiring in 2018, she was a Senior Advisor at JPMorgan Chase & Co., focusing on strategic growth initiatives across Chase Consumer and Community Banking. She also served as the Chief Executive Officer of Chase Card Services (2012-2016) and prior to that held leadership roles on the Card Executive Leadership Team, with a focus on identifying growth initiatives that enabled the division to become the #1 credit card issuer in the U.S. Before her time at JPMorgan Chase & Co, she served as the Managing Director and Head of Private Client Banking Solutions at Merrill Lynch, and worked at American Express, where she launched and operated the credit card and lending businesses within the Small Business Division and led Strategy and Business Development. Earlier, Ms. Serra was a Partner at McKinsey & Company, advising clients across industries on strategic planning and business development, gaining deep insights into leading large, complex initiatives to drive growth and transformation.

Ms. Serra has been on the board of Capital One Financial Corp (NYSE: COF) since 2020, and has held several other board roles, including Boxed, Inc, (Previous NYSE: BOXD) (2021-2023) and Seven Oaks Acquisition Corp (SPAC) (NASDAQ: SVOK) (2020-2021).

Key Skills and Expertise 
Sales & Marketing, Human Capital Management, Risk Management, and Operations